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Returns

WHAT IS YOUR RETURN POLICY?

All orders are subject to availability. Very occasionally our customers are faster than our servers and we may need to cancel orders if we find that stock is not available for you. If an order is received that cannot be filled, we will issue a refund for that item. 

We take care to the best of our ability to ensure the product image accurately represents the colour of an item. Please use the product image on our website as a colour reference, however please be aware colour settings on individual computers monitors will vary, and the colour of the item is likely to be slightly different to what you may see on screen. Discrepancy in perceived colour will not be treated as a fault of the product and our standard refund terms apply.

We understand shopping for the right item can at times be tricky, and you may return your order for a full refund excluding shipping costs. Please notify us by email at hello@dancingwithjuniper.com stating item details and whether you would like a refund, or credit note. Please allow 3-5 business days for your return to be processed. 

You must notify us within 4 days of receipt of goods and return goods to us within 14 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact. 

Return postage costs must be covered by the customer, unless Dancing With Juniper reasonably agrees the item is faulty (see below). Returns must be sent via a tracked Australia Post service and you will be required to send a photo of the parcel with its tracking label and a lodgement receipt. Dancing With Juniper will take no responsibility for returned items which are damaged or lost in transit during their return. Items sent back to us without first requesting a return will not be accepted. 

Exclusions include:

  • custom made products which cannot be returned as noted in the product description
  • initimate personal items such e.g. face masks, as noted in the product description
  • gift cards
  • sale items- see below

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CAN I RETURN/EXCHANGE A SALE ITEM?

For items purchased on sale - unfortunately we cannot offer an exchange or refund. However, if your item is faulty, please see below.

WHAT HAPPENS IF MY ITEM IS FAULTY?

If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. If we require the goods be returned for inspection, this must be done within 10 days of contacting us.

Please note, that most of the items on this website are handmade. We have stated this clearly in our product descriptions and as such, small inconsistencies in print, fabric or stitching are not considered faults on our items. If you like things flawless, and mass manufactured by machinery, then this may not be the best ideal shop for you.

WHAT HAPPENS IF MY ITEM IS MISSING?

Please refer to our shipping policy. 

If you have any questions or if anything is unclear please feel free to send us an email at hello@dancingwithjuniper.com