Trade terms:

We have an MOQ total of 20 items (subject to negotiation).

Wholesale pricing applies to stores with a retail storefront.

Pricing

Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU, except for cushions and tablecloths which is 1. This also applies for re-orders. Cushion prices include the insert. Recommended retail price is as shown in our catalogue. Prices are subject to change.

Payment terms

Payment period is 30 days from the date of issue of the invoice. Payment is accepted via credit card (Amex, Mastercard or Visa), PayPal or EFT. We do not accept company checks.

Shipping

Cost of goods outlined in the catalogue does not include shipping or handling charges.

Postage is $21.95 (includes signature on delivery) for an order under 5kg. Prices for orders over 5kg will be dependent on weight and location and will be included on your invoice. This will include signature on delivery. Freight carrier is subject to change without notice.

Routing information must be specified at time order is placed. We do not ship C.O.D. and do not Dropship.

Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify Dancing With Juniper if changes are needed to order prior to shipment.

Pillow covers are shipped ‘un-stuffed’.

Pillow inserts will arrive direct from our supplier (unless it cheaper for us to send them and we have them in stock. This will be advised.) This will incur a separate freight charge, however it is the cheapest way to get our cushions to you. For inserts Melbourne metro freight is $8.50 plus GST per carton (10-15kg), for other locations freight will be calculated based on your PO and location, and all freight will be quoted prior to invoicing.

Delivery turn around is dependent on our stock levels. If we have the stock and/ or fabric ready, orders are dispatched within 5-7 business days dependent on size.

As a small business we may have to order in fabric for your order. If this is the case the turn around for the fabric to be printed can be up to 10 business days. There will then be up to 7 business days of further production time depending on the size of your order. We always aim to keep customers informed of their order's progress. If you have a specific date you need stock by we will do our best to get an order out to you in the desired time frame, but cannot make any guarantees.

These time frames may be longer at our peak trading times such as the Christmas period, however we will let you know if this will be the case prior to purchase. We endeavour to get stock out to you as soon as we can, and are always available to answer any queries or concerns. Currently we use Australia Post or courier and delivery time will be dependent on your location.

Claims and returns

We do not accept wholesale returns unless an item is faulty (this does not include natural slubs that may occur through the fabric that is composed of natural fibres). Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Dancing With Juniper within 7 business days of receipt of goods in order for a claim to be honoured. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.

Exclusivity

Dancing With Juniper aims to cap the number of stockists at 3 per suburb. This is to protect the retailer’s right to offer something unique to their customers, whilst still allowing Dancing With Juniper to grow as a business too. Of the three stores, each one carries different SKUs. This works on a first in best dressed basis, and if a particular store does not reorder that SKU within a 6 month period, then it goes back up for the taking.

However, stores that spend $2000+ per month are able to gain full suburb exclusivity on our entire range. This is something that we monitor closely to ensure compliance. We endeavour to be as transparent as possible with all of our retailers by contacting existing retailers if we if we are approached by another retailer in a nearby area.